Privacy Policy

At joyor-escooters.com (referred to as “we”, “us”, or Joyor-escooters, and the “Site”), we take the protection of your personal data seriously and are committed to safeguarding your privacy. This Privacy Policy describes how Joyor-escooters collects, uses, stores, shares, and discloses your personal information.

This policy applies to personal data collected when you visit or use our website, communicate with us via email, phone, or social media platforms, or participate in any of our promotions, competitions, or events. It covers the following:

1. Our commitment to you 
2. How we secure your data  
3. The personal data we collect 
4. How we collect your data 
5. How we use your data 
6. About cookies 
7. How we share your data 
8. Your rights to your personal data 
9. Changes to this privacy policy

1. Our Commitment to You

Protecting your personal information is important to us. We are committed to handling your personal data in a lawful, fair, and transparent manner. This Privacy Policy explains what types of personal data we collect, how we process it, and for what purposes it is used. We collect and use your personal information only for the purposes outlined below:

(1)Enhance and optimize the quality and performance of our services;

(2)Comply with applicable laws, regulations, and legal obligations.

2. How We Protect Your Data

We implement appropriate technical and organizational measures to safeguard your personal data against accidental loss, unauthorized access or use, alteration, and unlawful disclosure. Whenever your personal information is transmitted between your browser and our website, it is protected through secure encrypted connections.

Your data is encrypted and stored on protected servers secured by firewall technology. Any third-party service providers engaged to process personal data on our behalf are required to maintain adequate security standards and to handle such data in compliance with applicable laws.

In the event of a personal data breach, we will notify affected individuals and relevant regulatory authorities where we are legally obligated to do so.

3. Personal Data We Collect

3.1 Email Information
We collect your email address, including email details provided to us through authorized third-party platforms or partners where applicable.

3.2 Delivery and Contact Details
We may collect shipping-related information such as your name, country of residence, and telephone number. When order-related data needs to be stored, it is securely transmitted to our systems using SSL encryption.

Our website is intended for a general audience. We do not knowingly collect or process personal data from children, nor are children permitted to submit personal information through this website.

4. How We Collect Your Data

We may obtain personal information about you through various methods, including the following:

4.1 Information You Provide Directly
You may share personal data with us when you complete forms, submit information through our website, or communicate with us by mail, telephone, email, or other means. This may include identity details, contact information, payment-related data, transaction records, profile information, as well as marketing and communication preferences.

This applies to personal information you provide, for example, when you:

  • Register for an account on our website;
  • Sign up for our newsletters, online communities, or follow and interact with us on social media platforms;
  • Take part in optional surveys or market research activities;
  • Reach out to us with questions, feedback, or support requests through phone, email, social media, or messaging tools;
  • Access or sign in to our website using third-party social media login services.

4.2 Information Collected Automatically

When you browse or interact with our website, certain technical information may be gathered automatically through the use of cookies, server logs, and comparable technologies. For more information on how cookies are used, please refer to the “About Cookies” section.

4.3 Information from Third Parties

In some cases, we may obtain personal information about you from external sources, including but not limited to the following third parties:

  • Authorized third-party partners, including analytics services such as Google;
  • Affiliate networks that have directed you to our website;
  • Social media platforms when you access or log in to our website using your social media account.

5. How We Use Your Data

We will only collect and process your personal information when there is a lawful basis to do so. As the data controller, the legal basis for collecting and using your personal data depends on the purpose and manner of collection. Personal data will only be collected from you when:

5.1 Consent
You have provided your explicit consent for us to process your data.

5.2 Performance of a Contract
Processing is necessary to fulfill a contract with you, such as completing a payment, processing your order, or providing customer support related to an order.

5.3 Legitimate Interests
Processing is carried out in our legitimate interests, provided that such interests are not overridden by your rights.

5.4 Legal Obligation
We are required by law to collect or disclose certain personal data.

Your personal data is used by Joyor to support a variety of activities. The table below outlines these activities, the types of data involved, and the legal basis for processing, including, where applicable, our legitimate interests. Depending on the activity, more than one legal basis may apply. Please contact us if you require details regarding the specific legal grounds applied.

5.5 Account Creation
To create an account and register as a new customer, either directly or via social media login.

5.6 Customer Relationship Management
To manage our relationship with you, including providing requested products, services, and information; notifying you about updates to our services, terms, or privacy policy; and inviting you to provide reviews or participate in surveys.

5.7 Competitions, Events, and Rewards
To enable participation in competitions, events, surveys, or the receipt of rewards.

5.8 Business and Website Management
To operate, maintain, protect, and improve our business and website or app, including troubleshooting, system maintenance, data analysis, testing, reporting, hosting, and setting default options such as language or currency.

5.9 Targeted Content and Advertising
To deliver relevant website content, online advertising, and information, and to measure the effectiveness of advertising.

5.10 Analytics and Research
To use analytics to improve our website, products, services, marketing, customer relationships, and user experience, as well as for market research, surveys, and statistical purposes.

5.11 Recommendations and Offers
To provide recommendations on products, services, discounts, or promotions that may interest you, including communication via email, post, or SMS.

5.12 Notifications and Reminders
To inform or remind you of any unfinished tasks on our website, such as incomplete orders or abandoned shopping carts.

Your personal data will only be used for the purpose it was collected for unless we have a compatible legitimate reason to process it otherwise. Should we wish to use your personal data for a purpose unrelated to the original one, we will inform you and explain the legal basis for such processing.

We may process your data without your consent where required or permitted by law. Personal data will be retained only as long as necessary for the purpose for which it was collected and to comply with our legal obligations. Details regarding retention periods are available upon request.

6. About Cookies

We use “cookies” to store certain information about you and to track your visits to our Site, whether from a computer or mobile device. Cookies are small data files sent to your browser and stored on your device’s hard drive. If you do not disable or delete cookies, each time you access the Site with the same browser or device, our servers can recognize your visit and track usage patterns.

Cookies help us remember your information so you don’t have to re-enter it every time you visit the Site. They are also used to manage site security, collect usage statistics, analyze visitor behavior, support interest-based advertising, and assist our partners in tracking visits, progress, and participation in promotions. You can control how cookies are accepted by adjusting the privacy settings in your browser or mobile device. Note that changing settings in your browser does not automatically change settings on your device, and vice versa. Certain site features depend on cookies to function properly.

If you block cookies, some features may not work correctly, including signing in or maintaining your preferences. We also use analytics and targeted advertising tools to deliver relevant website content, display ads on other sites and apps, provide personalized marketing communications where applicable, and measure advertising performance.

For instance, we may use tools such as Google Analytics to analyze interest-based advertising and third-party audience data (e.g., age, gender, marital status, life events, and interests) to improve marketing campaigns, website content, and strategies. We may also use analytics tools from other providers, such as Facebook.

Our website may include links to partner networks, advertisers, affiliates, or social media platforms. Please be aware that these external sites have their own privacy policies, and we are not responsible for their practices. We encourage you to review their policies before submitting any personal information.

7. How We Share Your Data

We do not sell, rent, trade, license, or otherwise share your personal or financial information with any third parties, except in the specific circumstances described below:

7.1 Third-Party Service Providers
Like many online businesses, we engage third-party service providers to perform certain functions on our behalf. Any information shared with them is used solely to enable them to provide their services. For example, we may provide your name, shipping address, and phone number to delivery partners such as DHL to ensure your orders are delivered properly. Relevant customer information may also be shared to monitor and maintain the quality of the services provided by these third parties.

7.2 Legal Obligations
We may disclose personal data when required to do so by law, such as in response to a subpoena, court order, or a lawful request by law enforcement agencies conducting investigations. We may also release personal information to protect our legal rights or enforce our Terms of Use and other agreements. This may include sharing information to prevent fraud or address unlawful activities conducted on our Site.

7.3 Mergers, Acquisitions, or Sale of Assets
Although we generally do not sell, trade, or rent personal data, in the event of a merger, acquisition, or sale of some or all of our assets, your personal information may be transferred to another company, subject to the Privacy Policy in effect at the time.

7.4 Non-Personally Identifiable Information
We may share data that does not personally identify you or any user, such as aggregated visitor statistics or order sizes on certain dates, with third parties including advertising partners.

8. Your Rights Regarding Your Personal Data

In accordance with applicable data protection laws, you are entitled to exercise certain rights over the personal information we hold about you. Depending on the situation, these rights may include the following:

8.1 Access
You have the right to request a copy of the personal data we hold about you.

8.2 Correction
You may request that any incorrect or incomplete personal data be updated or corrected.

8.3 Deletion
You can request that we erase your personal data under certain conditions.

8.4 Restriction of Processing
You may request that the processing of your personal information be restricted or limited.

8.5 Data Portability
You have the right to receive your personal data in a structured, commonly used, and machine-readable format, allowing you to transfer it to another service provider.

8.6 Objection
You can object to the processing of your personal data for specific purposes, including direct marketing.

8.7 Automated Decision-Making
You may object to decisions based solely on automated processing, including profiling, that produce legal effects or have a similarly significant impact on you.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically. When significant changes occur, we will notify you by posting the updated policy on our website or within our applications, or by sending you an email.

This Privacy Policy was most recently updated on January 8, 2026.