Warranty Policy

Orders placed through our official website (https://www.joyor-escooters.com/) are eligible for a 12-month warranty and repair service. For accessories, please contact our customer service team directly.

If you purchased your Joyor electric scooter through platforms such as Amazon, eBay, or other third-party sellers, please contact the customer service of the website where you made the purchase for any after-sales service. Our company policy is that after-sales support is provided by the platform where the purchase was made.

Only orders purchased directly from https://www.joyor-escooters.com/ are eligible for 12 months of after-sales and maintenance service. For accessories, our customer service team can also assist you with purchases.

We appreciate your understanding and cooperation.

1. Warranty for Electric Scooters

Within 7 days of receipt:
We offer refunds or exchanges only for scooters with defects in materials or workmanship. In this case, return or replacement shipping fees are free. The request must be made within 7 days from the date you receive the scooter.

From 7 days up to 12 months:
If the scooter develops product quality issues, we provide free replacement parts and maintenance. Customers do not need to pay return shipping for warranty purposes, but are responsible for the shipping cost when the repaired or replacement item is sent back to them (only one-way shipping charge applies). Please contact our customer service before returning any defective item to receive the return address and further instructions.

Important:
Before sending the package back to our overseas warehouse, you must communicate with our customer service staff. Failure to do so may result in your returned package being lost or unclaimed. Thank you for your cooperation.

2. Warranty for Accessories

Within 7 days of receipt:
If there are any quality issues, we will provide replacement accessories free of charge, including the shipping cost.

From 7 days up to 12 months:
If quality issues occur, we will provide replacement accessories free of charge, but the customer is responsible for the shipping costs. If the warranty period exceeds 12 months, the customer must cover both the cost of the parts and shipping.

Specific component warranty periods:

Battery: 6 months
Motor: 6 months
Controller: 6 months
Charger: 6 months
Display: 6 months

Consumable parts:
Consumable parts that are damaged during normal use must be purchased and replaced by the customer. Examples include tire kits and brake kits.

All Joyor customers are entitled to our warranty immediately upon purchase. If you are unsure whether your product is still under warranty, please email us at support@joyor-escooters.com to check your warranty status or make an inquiry.

3. Circumstances That Void the Warranty

The limited warranty and all associated rights will be void under the following circumstances:

  • The product has been modified or repaired by unauthorized technicians, or using faulty, modified, or non-original equipment or accessories.
  • The product has suffered accidents or damage due to external factors, weather conditions, or other similar events.
  • Faults caused by dirt, water, impurities, or foreign objects.
  • The product was used in rain or driven through water deeper than 4 cm.
  • Identification marks, serial numbers, or codes on the product or parts have been removed, altered, or made illegible, or spare/original parts show dents, mechanical shock, thermal or other fractures not caused by normal use.
  • Changes to the original condition of the product due to natural influences such as corrosion or condensation caused by improper storage.
  • The product was not used in accordance with the instructions in the user manual.
  • Faults caused by vandalism or similar actions.
  • The warranty period has expired.

For any questions or concerns about your warranty, please contact us at support@joyor-escooters.com