Shipping Policy

All prices shown on joyor-escooters.com are final and include all applicable import taxes and duties. We take full responsibility for customs clearance. The price displayed is the total amount you pay — no hidden fees or extra charges.

1. Order Processing Time

Orders are processed within 1–2 business days after they are placed.

Our order processing hours are 09:00–18:30 (Beijing Time, GMT+8), Monday to Friday.
Orders placed after 18:30 (Beijing Time) will be processed on the next business day.

2. Shipping Methods

We work with trusted international logistics partners, including DHL, DPD, UPS, and GLS. Once your order has been dispatched, you will receive a confirmation email with tracking details, including the shipping date, tracking number, and the tracking website.

3. Shipping Areas

We currently ship to all countries within the European Union (EU), the United Kingdom (UK), and the United States (US).

4. Shipping Fees

• Free shipping on orders over €100.

• For orders below €100, a €15 shipping fee will be applied.

5. Shipping Time